Episode No. 3 : After-Sales, Technology, Training & More?
The 3rd episode of M+V’s CXO PODCAST Series features Arun Kumar Durai,
Managing Director & Board Member of Leister Technology India Private Ltd.
in conversation with Deepmala Datta. The conversation revolves around the
challenges in the after-sales sector, managing customer expectations, and
advice on how to move ahead. Mr. Kumar suggests businesses come up with a
contingency plan for something like the current situation to arise in the
future. He also has suggestions on the digital front like offering training and
repair instructions online. And keeping in view the rising transportation costs
he suggests making available spare parts along with the product to the
customers.
